The operator is the company that transports students from/to school. An Operator is assigned to a region/education zone. Operators can be responsible for more than one region/education zone.

You can upload a complaint or an incident report by using the Smart device application (Hafilaty). Examples of complaints are: • Not complying to traffic rules and regulations. • Delay in service. • Lack of safety and cleanliness of the outer body of the bus ... etc.